Frequently asked questions
Questions before the conversation.
A little clarity on our focus, our approach and how an engagement can begin.
What does Mach Advisory Group focus on?
Our primary focus is aviation, through five connected service areas: labour relations and employment; airline operations and crew resources; regulatory, safety and compliance work; workforce, HR and leadership; and strategy, transformation and executive advice.
Do I need to know which service I need before contacting you?
No. Begin with the issue, the decision you need to make and the result you would find useful. Scoping can identify whether the work is a focused review or needs input from more than one service area.
Do you work beyond aviation?
Transportation is a considered area for expansion. Prospective work is assessed individually against the sector context, scope and expertise required. We do not claim an established track record in every transportation mode.
What happens in an initial conversation?
The discussion should establish the business question, relevant context, timing, decision owners and desired output. Detailed work, fees, access and deliverables are agreed in a separate scope before an engagement proceeds.
What should I share in the first enquiry?
A short description of the issue, the organization or function involved, the decision needed and any relevant timing is sufficient. Please avoid sending confidential bargaining positions, personal employee records, restricted operating information or sensitive documents through the initial contact form.
Can an engagement be limited to one issue?
Yes. A proposal review, planning assumption, executive briefing or implementation question can be scoped as a focused piece of work. The breadth of the engagement should be proportionate to the decision it supports.
How are fees and deliverables agreed?
The scope should identify the work, assumptions, deliverables, responsibilities, timing and fees before delivery begins. Changes to the scope should be discussed and agreed rather than treated as automatic extensions.
Can you work alongside our internal team or other advisers?
An engagement can be designed around existing teams and appropriately qualified specialist advisers. Roles, information access, conflicts and approval responsibilities should be established at the outset.
Does your advice replace legal advice or operational authority?
No. Legal representation and advice requiring counsel belong with qualified legal professionals. Operators and other accountable parties retain their operational, safety, regulatory and approval responsibilities. The advisory scope should make those boundaries clear.
How do you define a successful engagement?
The intended result is agreed during scoping. Depending on the work, that may be a clearer decision, a tested set of options, a documented planning baseline, an evidence map or an implementation plan with accountable owners. A defined output is more useful than a broad promise of improvement.
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